document@work and ADM are pleased to announce the agenda of the next sessions of the ECM working group. As you know this is a new joint initiative, which was launched May 20 2010. Participation costs you nothing since this is covered by your company’s membership. Registration is however required. Don’t miss this unique opportunity and join this working group!

Who should attend
Anyone from business or IT who is involved in the process of setting up/using a content management system and who wants to share his/her knowledge with others. Working groups are not listening sessions: the participants are expected to contribute to the discussions. For practical reasons, it may be necessary to restrict the number of participants per company. After concluding the working group sessions, the working group will draft a paper and/or hold an information session to give feedback on the in-depth discussions. The working group is led and attended by both business professionals and service and technology consultants and allows you to share knowledge in a non-commercial context.

Language:     
mixed English/Dutch/French

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Agenda

Session 1 – Drivers of ECM
When: October 07, 2010 (17:30 - 20:00)
Location: Hewlett-Packard Belgium, Hermeslaan 1a, 1831 Diegem
Topics:

• What are or should be the drivers of ECM within your company or organization?
• What challenges are you facing?
• Who is or should be involved? Who are or should be the stakeholders of an ECM implementation?
• What elements should be in place to have a strong ECM business case? How to define a positive ECM business case?
• What ROI and other gains have been realized or are to be expected from an ECM implementation?
• ...

To launch the discussion on these topics, we’ll present a number of real-life cases: a.o.. Pidpa, Justice department, VMW, HP, Agfa.

Session 2 – Legal aspects of ECM
When: December 02, 2010  (17:30 - 20:00)
Location: tbd
Topics:

• What legal aspects and regulations do you need to take into account when implementing ECM?
• Legal requirements of archiving (devices, software, time stamping, file types, …)
• Legal context for long-term preservation and document disposal
• Legal and business compliance
• Laws on electronic preservation - beyond e-invoicing
• When to do records management, for which reasons?
• ...

During this session, we’ll invite a legal expert in order to have an interactive Q&A with some ‘real’ answers.

Session 3 – Findability and retrievability of business content
When: January 25, 2011  (17:30 - 20:00)
Location: tbd
Topics:

• How to ensure that business content can be easily and efficiently found and retrieved?
• How to implement a smart ECM context, taking into account the content needs of the target audience?
• How to guarantee findability, e.g. an actually working search?
• (Dis)advantages of push and pull of information?
• The role of tagging, metadata, auto-indexing, ...
• The importance of taxonomy, ontology, folksonomy and their impact on the findability
• ...

Session 4 – Organizational impact of ECM
When: March 23, 2011  (17:30 - 20:00)
Location: tbd
Topics:

• Governance aspects of an ECM implementation: organization, roles, approach required to implement and manage ECM
• Who should be responsible for the ECM process: business or IT?
• Which processes and roles are needed for ECM (e.g. web content)?
• Risk management
• Optimizing / user acceptance / change management
• From business needs to solution (processes, best practices, …)
• ECM: top-down or bottom-up approach?
• ...